Refund policy

Thank you for shopping at Artvora.

At Artvora, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. This Return & Refund Policy explains your rights and responsibilities regarding returns, refunds, exchanges, and cancellations.

By placing an order through our website, you agree to the terms outlined in this policy.

1. Eligibility for Returns

We offer a 30-day return policy for eligible products.

You have thirty (30) calendar days from the date your order is delivered to request a return.

To qualify for a return, the item must:

Be unused and in substantially the same condition as received.
Be returned in its original packaging whenever possible.
Include all accessories, manuals, inserts, and components originally included.
Not show signs of misuse, intentional damage, alteration, or excessive wear.

2. Free Returns

Artvora proudly offers free returns on eligible orders within 30 days of delivery.

Customers must contact our support team before sending any item back. Unauthorized returns may not be accepted.

To initiate a return, please contact:

Email: support@artvora.space

Phone: +1 604 376-7031

Please include:

Full name
Order number
Email address used for purchase
Reason for return
Photos if the item arrived damaged or defective

3. Refund Eligibility

A full refund may be issued under the following circumstances:

Item arrived damaged.
Item arrived defective.
Wrong item received.
Item was significantly different from the product description.
Order was lost during transit.
Return request was submitted within the approved return period.

Refund approval is subject to review by our customer support team.

4. Non-Returnable Items

The following items may not be eligible for return:

Products damaged due to misuse, abuse, negligence, or improper storage.
Products altered or modified after delivery.
Items returned without prior authorization.
Products missing essential components originally included with the order.
Gift cards, downloadable products, or other non-physical items where applicable.

5. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please notify us within seven (7) days of delivery.

Customers may be asked to provide:

Photographs of the product
Photographs of packaging
Order confirmation details

Upon verification, Artvora may provide:

Replacement product
Full refund
Partial refund
Store credit

depending on the circumstances.

6. Order Cancellation

Orders may be canceled before processing and shipment.

If your order has not yet entered fulfillment, a full refund will be issued.

Once an order has been shipped, cancellation requests may no longer be possible. In such cases, customers should follow the standard return process after delivery.

7. Refund Processing

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

Approved refunds are typically processed within 5–10 business days.

Refunds will be issued to the original payment method whenever possible.

Depending on your financial institution, additional processing time may apply before funds appear in your account.

8. Late or Missing Refunds

If you have not received a refund:

Check your bank account again.
Contact your credit card provider.
Contact your bank regarding pending transactions.

If you have completed these steps and still have not received your refund, please contact us at support@artvora.space.

9. Exchanges

We may replace items that are defective, damaged, or incorrectly shipped.

Exchange requests must be submitted within 30 days of delivery.

Approval is subject to inventory availability.

10. Return Shipping Procedure

Customers must obtain return authorization before returning any product.

Return instructions will be provided by our customer support team.

Packages sent without authorization may experience delays or may not qualify for refund processing.

11. Fraud Prevention

Artvora reserves the right to refuse returns, refunds, or exchanges if abuse of this policy, fraudulent activity, excessive return behavior, or suspicious transactions are identified.