Shipping policy
Thank you for shopping with Artvora. We are committed to delivering your order quickly, safely, and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed through artvora.space.
By placing an order on our website, you agree to the terms outlined below.
1. Shipping Coverage
Artvora proudly offers Free Worldwide Shipping on all eligible orders.
We currently ship to most countries and regions around the world. If shipping restrictions apply to your destination, you will be notified during checkout or contacted by our customer support team.
2. Order Processing Time
Orders are typically processed within 1–3 business days after payment has been successfully received.
Processing includes:
- Order verification
- Product quality inspection
- Secure packaging
- Shipment preparation
Orders are processed Monday through Friday, excluding weekends and public holidays.
3. Estimated Delivery Time
Once your order has been shipped, the estimated delivery time is:
7–10 Business Days
Please note that delivery estimates are provided in good faith and may vary depending on:
- Destination country
- Customs clearance
- Local courier services
- Weather conditions
- Peak shopping seasons
- International transportation delays
Delivery times are estimates and are not guaranteed.
4. Shipping Costs
We proudly offer:
FREE SHIPPING Worldwide
There are no additional standard shipping charges for eligible orders.
Any customs duties, import taxes, VAT, or other government-imposed fees are the responsibility of the customer where applicable.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, when available.
Please allow up to 48 hours for tracking information to become active after shipment.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
Artvora is not responsible for delays or delivery issues resulting from:
- Incorrect addresses
- Missing apartment or suite numbers
- Incorrect postal codes
- Invalid recipient information
If you notice an error in your shipping information, please contact us immediately.
7. Lost or Delayed Packages
If your order has not arrived within the expected delivery timeframe, please contact us.
We will work directly with the shipping carrier to investigate the shipment.
Depending on the outcome of the investigation, we may offer:
- Replacement shipment
- Store credit
- Refund
Our goal is always to ensure customer satisfaction.
8. Customs & Import Duties
International shipments may be subject to customs inspections and local import regulations.
Customers are responsible for any customs duties, taxes, or import fees required by their local authorities unless otherwise stated.
Artvora has no control over customs processing times.
9. Delivery Issues
If your package arrives:
- Damaged
- Incomplete
- Incorrect
- Defective
Please contact us within 7 days of delivery and include photographs whenever possible.
Our support team will promptly assist you with a replacement or refund in accordance with our Return & Refund Policy.
10. Returned Shipments
Packages returned due to:
- Incorrect address
- Failed delivery attempts
- Refused delivery
may require additional shipping arrangements.
Customers may be contacted to confirm updated shipping information before reshipment.
11. Shipping Delays
Unexpected delays may occur due to circumstances beyond our control, including but not limited to:
- Natural disasters
- Customs inspections
- Severe weather
- Transportation disruptions
- Government restrictions
- Public holidays
- High shipping volumes
We appreciate your patience in these situations.
12. Policy Updates
Artvora reserves the right to update this Shipping Policy at any time without prior notice.
Any changes become effective immediately upon publication on our website.
Contact Us
If you have any questions regarding shipping, please contact us:
Artvora
Website: https://artvora.space
Email: support@artvora.space
Phone: +1 604 376-7031
Business Address:
3424 1st Ave W
Vancouver, BC V6R 1G7
Canada